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Η εταιρεία ελέγχει το προϊόν πριν την αποστολή για τυχόν ελαττώματα ώστε να μην υπάρχουν επιστροφές. Σπάνια υπάρχουν προϊόντα που χρήζουν αντικατάσταση λόγω σχολαστικού ελέγχου.

Επιστροφές

In case of a significant defect that is demonstrably due to the Company and the sold product needs replacement, the Company bears the cost of returning the defective product, as well as the cost of replacing it with a new one.

The design given to us for printing is not considered a defect as the supervision is done by you. A slight change in colors due to conversion from RGB to CMYK is not considered a defect.

At ektiposi online you have the right to return purchases within 14 days with a full refund of your money on products that are not custom made. Most of the products at ektiposi online are made to order and are clearly personalized since you enter the photo and the design you want, these are the custom made products. You do not have the right to a refund on these according to the General Secretariat of Consumer Affairs.

Returns of goods can be made in the event of an error on our company’s part, and after telephone notification at tel. 2103004515 within 14 days, we undertake to replace the product with the correct one at our own expense for returning the error and sending the correct one. Finally, you give us every right to reject returns of products that have not been returned to our warehouses in accordance with the terms of the returns policy mentioned below.

All products must be as in the original condition you received them. Returned products must include all accompanying documents, receipt, delivery note, invoice, etc.

What happens if I receive a damaged product?
If you receive a damaged product, please follow the procedure below:
Do not receive the product. Return the package to the courier employee immediately and contact the sales department of our company at tel. 2103004515, and report the damage.
In case this is not possible, you must notify us within 24 hours for the insurance – compensation of your product to be valid.
We will in turn contact the cooperating courier company for the replacement of the product. For faster service – replacement, it would be good to send us at least one photo to info@ektiposi.online where the damage can be proven immediately. For the return of a non-wrong, undamaged or generally non-defective product for the purpose of a refund, the customer bears the shipping costs of the return. In the event that there is no error on the part of our company, the customer is solely responsible for the shipping costs.


 

Τα τυχόν ελαττωματικά προϊόντα επιστρέφονται, κατόπιν αποδοχής του αιτήματος αντικατάστασης από την Εταιρεία, στην παρακάτω διεύθυνση:

George Zaverdas

Baknana 17

Postal code 11745 Athens

Product that has been sold with an additional gift must be returned with the additional gift.

 

 

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Επικοινωνήστε μαζί μας στο info@ektiposi.online για ερωτήσεις σχετικά με τις επιστροφές.

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